HOTEL SAILS

The service was superb. One of us sustained a leg injury while on holiday, and we sought the hotel reception's advice for a clinic or hospital. I regret not getting his name but one staff member in particular helped us tremendously. He sourced a hospital with a medical interpreter, though unfortunately the interpreter was not available that day. As an alternative we asked where we could buy crutches, which we eventually ordered from Amazon and had delivered to the hotel. The hotel staff including other receptionists continued to enquire after our well-being till check out and beyond. The room was excellent — roomy and beautiful. Lighting was well done. Large comfortable bed, though the pillows could have been better. The toilet was also fantastic, with the toilet bowl, sink, and shower/bath in separated areas. Shower included a stool for sitting down (which was most helpful due to the leg injury). Breakfast consists of baked goods like croissants, doughnuts, etc. and was tasty.

We choose hotel Sails because it was only two metro stops from the Expo 2025 and the metro station was right in front of the hotel. We had a very large room with a table and 4 chairs and a couch at back side of the hotel. We were very happy with this since the rooms at the front side of the hotel probably hear every metro arriving every few minutes. Staff is super friendly and helpful. Everything is very clean. Easy to do your own laundry.

Very convenient location next to train station, short walk to aquarium and shopping center with lots of food options, and 20 min taxi to Universal Studios. Staff was incredibly friendly and accommodating. Property felt brand new - modern and spotless. Room was spacious with plenty of room for our family of 4. They welcomed us with a canvas tote and water bottle to celebrate their 2-year anniversary which was unexpected and very generous - much appreciated! I also love that they did not charge extra for children, and cleaned the room daily, unlike the other properties we stayed at.

Customer service and staff was super friendly, always greeted with a smile whenever walking by and always ready to help! Breakfast was free but just okay - your usual bread and pastries, moderate variety - but having complimentary drinks was a nice way to return to hotel with a cuppa. We stayed in a 3-bedroom room, it was very spacious (which can be difficult to find in Japan accom), clean and comfortable. Very happy with staying here

breakfast is just a collection of pastries, its the same everyday but they are delicious. kids enjoyed the free snacks and soda for the evening. hotel and room is clean. bed is comfortable. staff was very nice and helpful. good water pressure in shower. hotel has ice machine which is not common in Japan hotels. next door to convenience store and subway line. 10 minute walk to Osaka Aquarium. grocery store and drug store is around a 5 minute walk from hotel. prices is significantly cheaper than convenience store.